Returns

Bought it but don’t love it? That’s OK. We’ve all been there.

Our hassle-free return policy is part of our commitment to taking care of you every step of the way. If you are not completely satisfied, you can return the product to us within 15 days and we will either refund you or exchange the items, please note that the item/s must be returned unused, undamaged and in the original packaging. 

Note that products that are personalised and/or otherwise made to a customer’s specifications cannot be returned.

Products that are not eligible for return cannot be returned under any circumstances. A product will not be accepted as returned until it has been notified to the customer that it is accepted for return.

It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to seven (7) to fourteen (14) business days for the refund to get credited to the payment method originally used. Your refund is subject to the condition of the returned product. 

Products eligible for returns will only be accepted under the following conditions:

Beauty and Health

1. Hair and personal care, vitamins-dietary supplements and sports nutrition products are not eligible for return.

2. Beauty (Cosmetics, Skin Care, etc.), fragrances and Health products that are opened or used will not be accepted.

Fashion

1. Apparels such as underwear, lingerie, swimwear, bra, socks & tights are not eligible for return.

2. Apparel products are eligible for return only if they are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging.

3. Footwear, eyewear, jewellery, watches, bags & luggage must be returned in their original packaging with all tags completely intact.

Home & Kitchen 

1. Home decor products are accepted for return only if the product is unopened, free from any damage and must be in the original packaging. 

2. Unwrapped bedding products will not be accepted for return.

3. Products that have been used, altered, assembled, or installed will not be accepted unless they are defective.

Books 

1. Books that are eligible for return will only be accepted if unused, not torn, or damaged, and in their original condition.

Pet Supplies 

1. Products that are eligible for a return, unused, and in the original packaging can be returned. It must be in the same condition as the customer received it. 

2. Perishable goods such as food treats and supplements cannot be returned.

Stationery 

1. The item must be returned in its original condition, including all original packaging and materials 

2. Any item which is used or damaged will not be accepted.

General conditions applicable to all returns

Plain Tiger shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund if the product is not eligible for return. In the case a product is declined for a return request at any stage, we will make two (2) attempts to deliver the product back to the customer. In case both attempts of delivery are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. The customer can raise a request for another attempt with our customer care team within three (3) business days post the last notified attempt. If we receive the request from the customer for another attempt within three (3) business days post the last notified attempt, we can arrange the last attempt for delivery within two (2) business days otherwise the item will be sent for liquidation and the customer won’t be able to request for the delivery of the product again.

Delivery fees are not reimbursed, we can also arrange for our couriers to collect the return on your behalf, the transport cost will be deducted from your refund amount.

Want to exchange?

Certain purchases can be exchanged for a different size or colour variation, provided that such variation is available. In such a case, we will collect the product from you and deliver the requested product to you at no charge. 

If such variation is not available, we will offer you an alternative or refund you if that is your preference.

The item I have received is not what I ordered?

If we accidentally deliver the wrong product to you, or if the product is not as described on the website, please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or refund you if that is your preference.

My order has been delivered and is damaged.

While our Courier partners are generally incredibly careful with our deliveries, occasionally damages do occur, should a product be damaged at the time of delivery, please notify us within 7 days of such delivery by contacting our customer services department at info@plaintiger.co.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement). Alternatively, we will refund you if that is your preference.

When can I expect to receive my refund?

We refund you to the payment method that you originally used, and this will be processed after we have received the item/s and they have been checked. Once processed, refunds can take up to 7 days to appear in your account. Delivery costs are not refunded, unless you received the wrong items, or the items are faulty / damaged.3.