Shipping information

Plain Tiger offers delivery to your home or office almost anywhere in the World. 

Orders placed on Plain Tiger will generally be delivered during business hours. If you order from multiple Plain Tiger partners, please bear in mind that your items may arrive separately. Shipping charges are calculated based on where the products are dispatched from (this may be from our Warehouse/s or directly from the supplier) and the destination country.

While Plain Tiger ships internationally, the brands on our site can determine where their pieces are distributed, so some may not be available to purchase in all regions. A selection of beauty products and other items may also be restricted by local customs in the country you are shipping to. As far as possible we will display the relevant restrictions on each product page.

Shipping Times

Shipping takes on average 3 - 7 business days depending on the destination country.

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. Plain Tiger cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.

You can contact our customer service department at info@plaintiger.co, if you have any questions regarding delivery to your country.

Custom Taxes and VAT

All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your order and/or shipping total. Plain Tiger is not responsible for fees associated with import. All fees must be paid by the parcel recipient.

If you are ordering from within your own customs zone or region, import duties will not be applicable however you may need to pay VAT or local sales taxes. We aim to make your order & shipping experience a seamless one and reduce any additional costs to you where possible, however the price you pay to Plain Tiger will exclude all relevant import duties and sales taxes. 

As the recipient of the order, you must instead pay these duties and taxes directly to our carrier to release your order from customs. We are unable to advise the exact amount and recommend contacting your local customs office or tax authority before placing an order to check these costs.

FAQ

Why can I not get faster delivery? 

We are focused on bringing our customers the best products from independent creators around the world. We collect all our orders directly from our suppliers who have kept your order stock aside for us. We will do everything possible to have your order delivered to you within the shortest possible time span.

When will I receive my order? 

We will deliver your order by the estimated delivery date given in your delivery confirmation email.

You will also receive an email confirming the delivery and tracking details for your order. If this date changes or there are any unexpected delays, we will notify you via email.

Please note that someone needs to be available to sign for your order, and we cannot deliver to PO Boxes.

How can I track my order? 

You will receive an email with tracking details for your order as soon as it has been dispatched.

Can I change my delivery address after I have ordered?

It depends on the stage of the order, and we will do our best to accommodate this request, please contact our customer service department – info@plaintiger.co to arrange.

Can I choose a specific day for my delivery?

If you require delivery on a specific date, please note this in the comments section when checking out, and we will do our best to assist.

What happens if a product is missing from my delivery?

We take great care when packing and shipping orders, but mistakes do happen. Please contact our customer service department at info@plaintiger.co with your order number and we will assist.